Spokane’s Trusted Experts in Refrigeration, HVAC, and Plumbing Services.

Working with Loren and the professional team at Thermal-King was an amazing experience. They took care of my home AC unit and did everything exactly as they promised. You cant find a more honest & hardworking team to work at your home.

I love this company and have had outstanding service everytime. Ive had thermal king installed my heat pump and i had nothing but pleasant interactions when I called to schedule an appointment and truly enjoy the technician I had. We had some issues with the heatpumps coil that went out which was under warranty, and the same technician came out to fix it and did an amazing job. Ive had personal interactions with the owner as well and hes very nice. Even with my frustrations i expressed from this issue I was dealing with they still were very helpful and pleasant to me. Thank you for you amazing work.

Awesome experience. Michael and Thermal King Inc was Amazing!

Full transparency on my experience.
We had a few other local company's out to diagnose my 20+ year old heat pump having issues in August. I work in appliance repair so I am familiar with alot of cooling systems. Those company's did not know how to even hook up their pressure gauges properly and went straight to trying to sell me on a new system or pay 3-4k to diagnose my existing. One company even told me they would not touch my furnace because it looked old.
Come fall I decided to do some research and came across Thermal King Inc and give them a try before I did the system myself.
A friendly professional bearded gentleman named Michael came out and I immediately noticed he knew what he was doing ( I have high standards). I explained what I do as a profession and what the other company's explained to me and my experiences. He allowed me to watch/diagnose and toss around ideas.
We agreed the heat pump, line set and coils in the furnace were old and losing freon. He did some research and found the furnace was not that old at all compared to the heat pump itself and parts like the coils are available still so we could continue to use the beefy and expensive variable speed 20kw backup aux heat furnace/air handler that was pre existing in my home
We decided on a beefy 2 stage heat pump and come to find out it was so beefy it used a 40amp 220 electrical system unlike most a/c and heat pump systems for residential that normally use 30amps 220. This was a overlook and very rare to come by Michael explained. Michael and his boss at thermal King decided to upgrade the wiring, breakers and outside switch panel for me which helped me out so I didn't have to do it at no extra labor costs.
After the system was installed in the snow/rain and freezing temps the new heat pump, lineset, furnace air handler coil and new smart thermostat was up and running.
We did find out within a weeks time the new thermostat was having a intermittent software issue and the defrost board on the heat pump was faulty only during the aux heat command during the defrost. Both were replaced under warranty no extra costs
This company had about 40+ hours into installation and diagnosing the intermittent software and defrost board issues and did not ask for any extra money for anything.
Thermal King was ready to come out at any time of the night to fix any issues and stand by their work no questions asked
I am in customer service and own my own company and I can say Michael is a top tier professional technician and Thermal King is a top notch company that's strives to take care of their customers even if they might be at a loss in a job due to unforseen circumstances but will not burden the customer with additional costs.
I will continue to use and recommend the technician Michael and Thermal King Inc to anyone who needs any HVAC work done with confidence.
Thank you Michael and Thermal King Inc